DoT starts Helpline for Mobile Radiation Complaints

mobile radiationGovernment is getting its act together to implement new radiation standards more stringently and working towards that direction it has introduced a new complaint management system which will enable people to register their complaints related to higher radiation levels from mobile towers.
Mumbai is the first circle to implement this complaint mechanism and now any person can file radiation related complaints via  call center number 9969555000 or DoT website. These will be monitored by Telecom Enforcement Resource & Monitoring (TERM) cell and they will check radiation levels of towers for which complaints have been registered. Complainants will be charged a fee of Rs 4000 as cost of measuring radiation levels . But if radiation levels are found to be beyond permissible limits they won’t be charged instead telecom operator will pay Rs 10,000 as testing charges and a fine of Rs 5 lakh.
Government has introduced new radiation norms in respect of Electro Magnetic Radiations (EMR) from 1st sep’12 and directed all telecom service providers to follow these standards strictly. In fact on 12th Sep’12 in a survey conducted by DoT officials in Mumbai more than 11 BTS of Reliance, Tata, Aircel, Airtel , Vodafone, Idea and Loop were found to radiate levels higher than permissible limits and subsequently DoT held a meeting with these operators. Press Release follows.

Sh Milind Deora, Hon’ble Minister of State, Communication & IT, inaugurated the complaint handling system for Electro Magnetic Field (EMF) Radiation from Mobile  towers operational in Mumbai Telecom Circle for the citizens of Mumbai on 4th Oct 2012 in a function held at Mumbai. The function was attended by distinguished members of civil society in addition to the Senior Officers of Deptt of Telecom.
Hon’ble Minister launched the HELPLINE by dialing 99695 55000. The helpline facility for complaint booking will be available from 10:00 AM to 5:30 PM on working days. The online facility will also be available on DOT website through a link “Public Grievance – EMF Radiation”.
The EMF exposure limit (Base Station Emissions) has been lowered to 1/10th of the exposure limit standards prevalent in 90% of the countries with effect from 1st Sept. 2012. India now has one of the most stringent EMF exposure norms in the world as SAR value standards for Mobile handsets also have been revised.
Telecom Enforcement Resource & Monitoring (TERM) Cells of DOT have been conducting audit on the self certification furnished by the Service Providers. TERM Cell carries out Test Audit covering up to 10% of the BTS sites on random basis. For non-compliance of EMF radiation standards, a penalty of Rs. 5 lakh is liable to be levied per BTS for each Service Provider.
The Government shall continue to ensure that the best possible Telecom Services are provided by Telecom service providers across the Country without compromising on Public safety and human health.
Hon’ble Minister informed that the work of testing of the site for EMF radiation has been assigned to M/s TCIL at present. The complainant can get the site tested by paying Rs 4000 to M/s TCIL. It was also informed that in case the site is found to be non compliant with respect to the desired norms on testing then no fee would be charged from the complainant. The test results will be made available on the website of DOT and will also be sent to the complainant through email and SMS.

Hon’ble Minister flagged off the first team of M/s TCIL for testing, at the end of the function. M/s TCIL will deploy 5 teams for this purpose which is expected to handle 15 complaints per day.

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