TRAI to impose penalty on ISPs who fail to meet broadband Quality of Services benchmarks

 trai logoTRAI, Indian telecom regulator, has  finally decided to nail down Broadband service providers for performing poorly on quality of service parameters. TRAI assesses the benchmarks as defined in QoS of Broadband Service Regulations 2006 on quarterly basis. These QoS parameters ensure quality broadband services to customers by their respective ISPs.

The regulator has now decided to impose penalty on ISPs who fail to meet these QoS benchmark parameters. The penalty will be Rs. 50,000 per parameter and Rs 1 Lakh per parameter for second or subsequent such contravention.

In order to prevent furnishing of false compliance reports TRAI has defined penalty clause. TRAI will impose penalty on ISPs in case they submit false QoS parameter data; and the penalty will be Rs.10 lakhs per parameter. The regulator has also taken a serious note on delayed submission of QoS parameter data by ISPs. TRAI will impose a penalty of Rs.5000 per day on delay in submitting Performance Monitoring Report.

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