Telecom regulator TRAI is now all set to introduce financial disincentives for bringing in more discipline among telecom operators in areas of submission of audit reports and settling billing issues. TRAI has issued the ‘Quality of Service (Code of Practice for Metering has introduced and Billing Accuracy) (Amendment) Regulations, 2013′ amending the framework for audit of the metering and billing system of telcos . Under this new regulation telecom operators can now be penalized at the rate of Rs.1 lakh per week for delay in submission of Audit Reports and Action Taken Reports. For any false or incomplete information in the action take report the penalty can be maximum up to Rs 10 lakh per action taken report. Apart from that it will be imperative for telecom operators to refund any overcharged amount within two months otherwise there will be financial disincentive equivalent to the amount of overcharged amount.
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